Frequently Asked Questions
Everything you need to know about bringing Loom Collection into your home.
What is the typical delivery timeframe for furniture?
Standard in-stock items typically ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks depending on your location.
Do you offer international shipping?
Currently, Loom Collection ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most decorative items and textiles, provided they are in original condition. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order has been processed, you will receive a confirmation email containing a tracking number and a link to our carrier's real-time tracking portal.
Are your textiles and rugs sustainably sourced?
Yes, we prioritize ethical craftsmanship. The majority of our rugs and linens are OEKO-TEX certified and sourced from artisan cooperatives that ensure fair wages and sustainable production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.